Operating System Maintenance and Administration ServicesPlanning, customizing and installation. Disk partitioning & configuration User Access Control Administration Maintenance of the systems databases Installation and configuration of applications Maintenance of system files. Managing system backups Patching and Security Upgradations Operating System Network Access and Security Audit Application Access Control Administration Performance Tuning and Monitoring Scripting and automatizing administration Hardware Administration and Maintenance ServicesPlanning, Procurement, Desiging and Installation Providing new equipment out of the box, assembling, testing, acceptance, cabinet shelves, hardware configuration, manufacturer’s warranty registration, etc. Troublehooting & Replacement of Faulty Units Upgrading the components as situation demands Monitoring Hardware performance Equipment condition inspection and daily reporting Provides hardware spare parts, Standby service Managing Vendor for manufacturer warranty, repair assistance and other issues Database Administration and Maintenance ServicesPlanning, Desiging and Installation. User Management and Adminstration Implementation of Multiclustered Database Environments High Availabilty, Performance and Load Sharing Systems Backup, Recovery and Data space Management Performance Monitoring and Optimization Log Audits and Maintenance Application load optimization Implementing, Managing and Auditing Data Security Error reporting and Alerting Systems and Troubleshooting Routine Query Management On-Site and Remote Support Middleware System Administration and Maintenance ServicesDesign, Customization and Installation of Application and Web servers Context and Domain Creation Problem Diagnosis, Resolution and Administration Security and Change Implementation Managing the Middleware Products on various OS Platforms Administration of User and Application Access Performance Tuning and Application Optimization Migration and Re-location of Application across the Web Stack Back up and Storage Management of Middleware Products Implementing High-Availability and Performance Clusters On-Site and Remote support of the Middleware Stack Monitoring and Reporting Communications Medium Administration and Maintenance ServicesCustomization and Implementation of Communication Services Authorization and Administration of Users Virus, Malware and Spam Control Implementation of High Available Clustered Communication Environments OnSite and OffSite Implementation Email Archiving and Communication Logging Implementation of Voice and Mobile Support Monitoring Services of various Communication servers Providing collaboration facilities across applications Storage Administration and Maintenance ServicesImplementation of Storage protocols/standards Administration of both Online and Offline Storage Management of IDE, ATA, SATA, SAS, AoE, SCSI, iSCSI, PCI Express, etc., Data Migration between SAN and NAS environments Data Archiving, Retrieval and Encryption Monitoring File Sharing patterns and load optimization Data compression and Data Vaulting Data Backup and Mirroring Integration of Storage Systems to Virtualized/Cloud Environments Datacenter ManagementDesigning and Building DataCenters both local and Remote locations Proactive Real-Time monitoring on all levels Incident handling and Reporting Mechanisms Usage of Industry complaint Standards and Best practises Ticket and Voice system management DataCenter consolidation, Migration and Automation mechanisms Regular Health Check of various devices in DataCenter ITIL framework-based delivery approach Provisioning servers, storage, management utilities, etc., Systems usage management/license metering Application performance management Capacity and load planning Desktop Support and TroubleshootingHardware installation, configuration and upgrading Hardware fault diagnosis and repair and maintenance, including replacement of parts Software installation, configuration, upgrades and troubleshooting Desktop OS Administration, updating the virus definition files, etc., Monitoring system usage to determine the right hardware for the task Application software installation, configuration, upgrades, and troubleshooting Daily monitoring, virus removal, software backup, trend prediction and system optimization, etc. Determining the needs and specifications of hardware and software Providing the support and guidance for the upgrade and migration plan, etc. The problem which cannot be solve by phone support will be resolved by the engineers on site, generally above 2 hours Online Support Engineer | Contents
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